In-Store Return & Exchange Policy of Non-Defective Item(s)

• All returns and exchanges are accepted and processed immediately provided that all
  the following requirements are met:
  • Returned Item(s) must submitted within (14) calendar days of the invoice date
  • Original sales invoice must accompany the return
  • Returned Item(s) must be unused and in its original saleable packaging
  • All related hardware and printed documents must be included with the return
  • Item(s) showing signs of use, installation, mounting, wear & tear, painting,
    customization, damage, scratches, abuse, marks, or vandalism will not be
    accepted for return

  • Item(s) sold as 'Non-Returnable' or 'All Sales Final' will not be accepted for return

    Product Labels, Certification Labels, Bar Code Labels, and Serial Numbers cannot
    be removed, altered, or tampered with

    Serial Number of returned product must match Serial Number on File

• ALL APPROVED RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE
• The form of Refund will be based on the type of payment used at the time of sale

In-Store Return & Exchange Policy of Defective Item(s)

• Direct Tuning does not offer any express warranties.  Products sold by Direct Tuning is
  only subject to manufacturer warranty, if any.  Manufacturers' warranty details are
  typically available at the manufacturer's website.
• All defective item(s) returned to Direct Tuning are considered for manufacturer warranty claim.  They are processed in accordance with the following guidelines:
  • Defective Item(s) must submitted within the manufacturer's warranty period
    starting from the date of invoice. 
  • Warranty periods vary from each manfacturer and fromthe type of product sold. 
    In the event that a Warranty Card is not included with the merchandise
    purchased from Direct Tuning, please contact Direct Tuning or the manufacturer's website for warranty information.
  • Original sales invoice must accompany the return.
  • All related installation hardware must be included with the return.
  • Item(s) showing signs of customization, physical damage, abuse, or vandalism
    will not be accepted for return.  A product cannot be submitted for Warranty if
    the defect was caused by customer abuse, negligence, mishandling, or improper
    installation.
  • Product Labels, Certification Labels, Bar Code Labels, and Serial Numbers removed or showing signs of alteration or tampering will not be accepted for return.
  • Serial Number of returned product must match Serial Number on File.
• Direct Tuning will submit all warranty claims with the manufacturer directly.
• All inspections will be preformed by the manufacturer directly. 
• All warranty claims are subject to the Manufacturer's Warranty Guidelines, Policies, and Conditions.
• All decisions and warranty approvals are made by the manufacturer directly. 
• If a warranty claim has been approved, the defective item will be repaired, replaced, or credited at the discretion of the manufacturer. 
• All shipping and handling fees are not covered by a Manufacturer's Warranty. 
• All labor charges or inconvenience associated with the removal and installation of the
  defective item are not covered by a Manufacturer's Warranty. 
• Typically, Lights, Light Bulbs, Decals, Electrical Parts, Engine Parts, and Import Parts are not covered by any warranty whatsoever. 

Internet Order / Mail Order / Phone Order Return & Exchange Policy of Non-Defective Item(s)

• All returns and exchanges are accepted and processed immediately provided that all the 
  following requirements are met:
  • Returned Item(s) must submitted within (14) calendar days of the invoice date
  • A copy of the sales invoice must accompany the return
  • ALL products being returned must be 100% complete and must be packaged in
    ORIGINAL PACKAGING.  All packing materials, manuals, documentation, hardware,
    blank warranty cards and related accessories must be included in the original
    packaging, as provided by the manufacturer. A return will not be processed, or a
    restocking fee may be charged in the event ANY item(s) included in the original
    shipment to you is not present in the returned package.
  • Returned Item(s) must be unused
  • Item(s) showing signs of use, installation, mounting, wear & tear, painting,
    customization, damage, scratches, abuse, marks, or vandalism will not be accepted for return
  • Item(s) sold as 'Non-Returnable', 'All Sales Final', 'Special Order' or 'Custom Order' will not be accepted for return
  • Product Labels, Certification Labels, Bar Code Labels, and Serial Numbers cannot
    be removed, altered, or tampered with
  • Serial Number of returned product must match Serial Number on File
  • Returned Item(s) sent to Direct Tuning for consideration will be immediately denied and return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
  • It is the customer's responsibility to properly pack and ship the item(s) being
    returned.  Products which are improperly packaged will not be accepted for return.
  • Products returned to Direct Tuning in non-qualified shipping container will not be
    accepted for return.
  • Returned packages showing signs of Damage, Insufficient Packaging, Loose or
    Removed Screws/Fasteners, or Torn or Punctured Seals will not be accepted
    for return.
  • A valid RETURN AUTHORIZATION NUMBER (RMA) must be obtained before a return can be accepted.  RMA Numbers will expire after 14 days. Any return we receive
    without a RMA number will be documented and returned to you. You must call
    our Customer Service Department and request a RMA Number.  Once you obtain your RMA Number, you must write this RMA Number clearly on the outside of the package being returned and write this RMA Number on the copy of the sales invoice included with the return.  A RMA Number does not imply a replacement or refund will be given, but only that Direct Tuning will inspect the merchandise based on your claim.
• ALL APPROVED RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE
  • Refunds or Store Credit will be issued at the discretion of Direct Tuning LLC.  If a Refund is issued, the form of Refund will be based on the type of payment used at the time of sale.
  • You must ship the returned item(s) freight prepaid and insured by you.  Original
    shipping and handling charges are not refundable.  Direct Tuning strongly recommends that you ship your package with a carrier that tracks the shipment and provides proof of delivery.  We also strongly recommend that you insure your package for the full value of the item returned.  In the event that the package is damaged or lost, you are protected.  Direct Tuning is not responsible for the package during transist.  In the event that a package is damaged or lost during transist, it is your responsibility to initiate and file a claim with the carrier.  Direct Tuning cannot initate or file a claim with the shipping carrier.  Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and are non-refundable.
  • It is the responsibility of the customer/installer to verify the fitment, application, and sizing of part(s) purchased before they are installed.  
  • In the event that the product you are returning does NOT meet the requirements described in our Return & Exchange Policy, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call our Customer Service Department to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.
• If you return any item(s) from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.

Internet Order / Mail Order / Phone Order Return & Exchange Policy of Defective Item(s)

• Direct Tuning does not offer any express warranties.  Products sold by Direct Tuning is only subject to manufacturer warranty, if any.  Manufacturers' warranty details are typically available at the manufacturer's website.
• All defective item(s) returned to Direct Tuning are considered for manufacturer warranty claim.  They are processed in accordance with the following guidelines:
  • Defective Item(s) must submitted within the manufacturer's warranty period starting from the date of invoice.  Warranty periods vary from each manfacturer and from the type of  product sold.  In the event that a Warranty Card is not included with the merchandise purchased from Direct Tuning, please contact Direct Tuning or the manufacturer's website for warranty information.   
  • A copy of the sales invoice must accompany the return.
  • All related installation hardware must be included with the return.
  • Item(s) showing signs of customization, physical damage, abuse, or vandalism will not be accepted for return.  A product cannot be submitted for Warranty if the defect was caused by customer abuse, negligence, mishandling, or improper installation. 
  • Product Labels, Certification Labels, Bar Code Labels, and Serial Numbers removed or showing signs of alteration or tampering will not be accepted for return.
  • Serial Number of returned product must match Serial Number on File.
  • Returned Item(s) sent to Direct Tuning for consideration will be immediately denied and return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
  • It is the customer's responsibility to properly pack and ship the item(s) being returned.  Products which are improperly packaged will not be accepted for return.
  • Products returned to Direct Tuning in non-qualified shipping container will not be
    accepted for return.
  • Returned packages showing signs of Damage, Insufficient Packaging, Loose or
    Removed Screws/Fasteners, or Torn or Punctured Seals will not be accepted for return.
  • A valid RETURN AUTHORIZATION NUMBER (RMA) must be obtained before a return can be accepted.  RMA Numbers will expire after 14 days. Any return we receive without a RMA number will be documented and returned to you. You must call our Customer Service Department and request a RMA Number.  Once you obtain your RMA Number, you must write this RMA Number clearly on the outside of the package being returned and write this RMA Number on the copy of the sales invoice included with the return.  A RMA Number does not imply a warranty approval, nor a replacement or refund will be given, but only that Direct Tuning will process the warranty return based on your claim.
  • Direct Tuning will submit all warranty claims with the manufacturer directly.
  • All inspections will be preformed by the manufacturer directly. 
  • All warranty claims are subject to the Manufacturer's Warranty Guidelines, Policies, and Conditions.
  • All decisions and warranty approvals are made by the manufacturer directly. 
  • If a warranty claim has been approved, the defective item will be repaired, replaced, or credited at the discretion of the manufacturer. 
  • All shipping and handling fees are not covered by a Manufacturer's Warranty. 
  • All labor charges or inconvenience associated with the removal and installation of the defective item are not covered by a Manufacturer's Warranty. 
  • Typically, Lights, Light Bulbs, Decals, Electrical Parts, Engine Parts, and Import Parts are not covered by any warranty whatsoever.