In-Store Return & Exchange Policy of Defective Item(s)

• Direct Tuning does not offer any express warranties.  Products sold by Direct Tuning 
  is only subject to manufacturer warranty, if any.  Manufacturers' warranty details
  are typically available at the manufacturer's website.
• All defective item(s) returned to Direct Tuning are considered for manufacturer
  warranty claim.  They are processed in accordance with the following guidelines:
  • Defective Item(s) must submitted within the manufacturer's warranty period
    starting from the date of invoice.  Warranty periods vary from each manfacturer 
    and from the type of  product sold.  In the event that a Warranty Card is not
    included with the merchandise purchased from Direct Tuning, please contact 
    Direct Tuning or the manufacturer's website for warranty information.   
  • Original sales invoice must accompany the return.
  • All related installation hardware must be included with the return.
  • Item(s) showing signs of customization, physical damage, abuse, or vandalism
    will not be accepted for return.  A product cannot be submitted for Warranty if
    the defect was caused by customer abuse, negligence, mishandling, or
    improper installation. 
  • Product Labels, Certification Labels, Bar Code Labels, and Serial Numbers 
    removed or showing signs of alteration or tampering will not be accepted for
    return.
  • Serial Number of returned product must match Serial Number on File.
• Direct Tuning will submit all warranty claims with the manufacturer directly.
• All inspections will be preformed by the manufacturer directly. 
• All warranty claims are subject to the Manufacturer's Warranty Guidelines, Policies,
  and Conditions.
• All decisions and warranty approvals are made by the manufacturer directly. 
• If a warranty claim has been approved, the defective item will be repaired, replaced,
  or credited at the discretion of the manufacturer. 
• All shipping and handling fees are not covered by a Manufacturer's Warranty. 
• All labor charges or inconvenience associated with the removal and installation of the
  defective item are not covered by a Manufacturer's Warranty. 
• Typically, Lights, Light Bulbs, Decals, Electrical Parts, Engine Parts, and Import Parts are
  not covered by any warranty whatsoever. 

Internet Order / Mail Order / Phone Order Return & Exchange Policy of Defective Item(s)

• Direct Tuning does not offer any express warranties.  Products sold by Direct Tuning 
  is only subject to manufacturer warranty, if any.  Manufacturers' warranty details are
  typically available at the manufacturer's website.
• All defective item(s) returned to Direct Tuning are considered for manufacturer
  warranty claim.  They are processed in accordance with the following guidelines:
  • Defective Item(s) must submitted within the manufacturer's warranty period
    starting from the date of invoice.  Warranty periods vary from each
    manfacturer and from the type of  product sold.  In the event that a 
    Warranty Card is not included with the merchandise purchased from Direct
    Tuning, please contact Direct Tuning or the manufacturer's website for
    warranty information.   
  • A copy of the sales invoice must accompany the return.
  • All related installation hardware must be included with the return.
  • Item(s) showing signs of customization, physical damage, abuse, or
    vandalism will not be accepted for return.  A product cannot be submitted
    for Warranty if the defect was caused by customer abuse, negligence,
    mishandling, or improper
    installation. 
  • Product Labels, Certification Labels, Bar Code Labels, and Serial Numbers 
    removed or showing signs of alteration or tampering will not be accepted
    for return.
  • Serial Number of returned product must match Serial Number on File.
  • Returned Item(s) sent to Direct Tuning for consideration will be immediately
    denied and return policy will NOT BE HONORED in the event that a return
    shipment is received by us improperly packaged, altered or physically
    damaged.
  • It is the customer's responsibility to properly pack and ship the item(s) being
    returned.  Products which are improperly packaged will not be accepted for
    return.
  • Products returned to Direct Tuning in non-qualified shipping container will not
    be accepted for return.
  • Returned packages showing signs of Damage, Insufficient Packaging, Loose
    or Removed Screws/Fasteners, or Torn or Punctured Seals will not be
    accepted for return.
  • A valid RETURN AUTHORIZATION NUMBER (RMA) must be obtained before a
    return can be accepted.  RMA Numbers will expire after 14 days. Any return
    we receive without a RMA number will be documented and returned to you. 
    You must call our Customer Service Department and request a RMA Number. 
    Once you obtain your RMA Number, you must write this RMA Number clearly
    on the outside of the package being returned and write this RMA Number on
    the copy of the sales invoice included with the return.  A RMA Number does
    not imply a warranty approval, nor a replacement or refund will be given, but
    only that Direct Tuning will process the warranty return based on your claim.
• Direct Tuning will submit all warranty claims with the manufacturer directly.
• All inspections will be preformed by the manufacturer directly. 
• All warranty claims are subject to the Manufacturer's Warranty Guidelines, Policies,
  and Conditions.
• All decisions and warranty approvals are made by the manufacturer directly. 
• If a warranty claim has been approved, the defective item will be repaired, replaced,
  or credited at the discretion of the manufacturer. 
• All shipping and handling fees are not covered by a Manufacturer's Warranty. 
• All labor charges or inconvenience associated with the removal and installation of the
  defective item are not covered by a Manufacturer's Warranty. 
• Typically, Lights, Light Bulbs, Decals, Electrical Parts, Engine Parts, and Import Parts
  are not covered by any warranty whatsoever.